About The Good Guys
At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Why Join The Good Guys?
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued .
* Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other incentives.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
* We offer 12 weeks paid parental leave for eligible primary carers and a gift for new parents; we embrace flexibility and offer hybrid working models for eligible roles.
* Our Employee Assistance Program (EAP) provides counselling and a wide array of wellbeing resources.
* Our Helping Hands workplace giving program has raised millions for charity partners.
* We are committed to sustainability and on track to net zero carbon emissions by 2030.
Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures.
* Cash handling and tendering transactions.
* Store multi‑channel fulfilment and stock integrity.
* Telephone management and enquiries.
* Marketing and promotional activity.
* Contribute to financial performance through effective inventory management and control of expenses.
* Manage all sales channel fulfilment in line with procedures.
* Work collaboratively as part of a team to deliver a consistent positive store and channel experience and effectively resolve customer complaints and queries.
* Contribute to The Good Guys brand and store experience through quality merchandising, in‑store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
* Customer Focus – does everything through the eyes of the customer.
* Drives Results – consistently achieves results, even under tough circumstances.
* Demonstrates Self‑Awareness – uses feedback and reflection to gain insight into personal strengths and weaknesses.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
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