Job Description We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne. Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience! You will be responsible for: Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution. Meet quality, productivity, and QA assessment targets in line with business goals. Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers. Capture and manage customer interactions accurately and within agreed timeframes. Actively promote LE offerings to retain customers and support business growth. Seek and act on customer feedback to continually enhance the LE experience. Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes. Meet rostering and availability commitments, supporting colleagues and projects as required. Commit to ongoing personal and professional development.