Are you someone who enjoys working with customers
and
getting hands-on with technical tools? Do you like solving problems, fixing equipment, and being the go-to expert others rely on?
Fieldpiece
is looking for a
Technical Sales & Support Specialist
to join our Brisbane team. This is a unique hybrid role combining inside sales, technical support, and hands-on repair work—perfect for someone who is customer-focused, technically minded, and enjoys working with complex instruments.
Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. Recognized as one of the Best Places to Work in SoCal (USA) in 2023 & 2024, Fieldpiece has been delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.
In this role, you'll be a key link between customers, distributors, sales, warehouse, and service teams. You'll support distributors and direct customers with product selection and orders, while also diagnosing, repairing, and testing Fieldpiece HVACR instruments.
If you enjoy variety in your day and take pride in both customer satisfaction and technical excellence, this role offers a great balance.
Qualifications
What You'll Be Doing
Inside Sales & Customer Support (60%)
* Support distributors, customers, and sales teams with product selection, applications, pricing, availability, and technical advice
* Process customer purchase orders accurately and efficiently
* Handle inquiries related to orders, deliveries, returns, exchanges, and credits
* Track shipments and provide timely delivery updates
Technical Support & Repairs (40%)
* Provide first-line technical support via phone and email
* Diagnose, troubleshoot, and repair equipment in line with company and warranty procedures
* Perform functional testing and quality checks on repaired tools
* Process warranty and non-warranty repairs, including documentation and customer communication
* Escalate complex technical issues to engineering or global support teams when required
* Share feedback on product performance and recurring technical issues
What We're Looking For
* 3+ years' experience in technical support, inside sales, service, or repair-related roles
* Strong mechanical and electrical aptitude with hands-on repair experience
* HVACR industry experience or familiarity with test and measurement instruments (preferred)
* Excellent verbal and written communication skills with a customer-first approach
* Experience using ERP, CRM, and MS Office systems
* Ability to read and interpret technical documentation, schematics, and service manuals
* Strong organisational skills, attention to detail, and sound judgement
Why Join Fieldpiece?
* A stable, full-time onsite role with consistent hours (8am-4pm)
* A unique blend of technical, customer-facing, and hands-on work
* Opportunity to work with industry-leading HVACR tools and technology
* A supportive team environment where your expertise makes a real impact
* Hire-to-Retire philosophy to help you to continue to grow in your career.