Company Description
BETTER BEGINS HERE
Crown Resorts is a outstanding place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
We value passion, creativity, and an appetite for change - for the better.
Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Perth is the ultimate destination for luxury accommodation and exceptional guest experiences.
As a Concierge Attendant, you will play a key role in crafting extraordinary moments for our guests by securing arrangements for events, activities, transport, and additional services throughout their stay.
You will be part of a highly regarded, guest-dedicated team known for its commitment to excellence and personalised service, in line with Crown’s renowned standards.
You will actively support the smooth day-to-day operations of the Concierge desk, performing duties such as booking tours, transfers, and restaurant reservations.
With a strong focus on attention to detail and genuine hospitality, you will help create seamless and memorable experiences for every guest.
We are seeking an enthusiastic and dedicated team member to join the Concierge Team on a part-time basis, with a guaranteed 48–76 hours per fortnight.
This is a unique opportunity to contribute to one of Perth’s most prestigious hotel teams and grow within a culture of service, pride, and professionalism.
Key Responsibilities
- Provide a personalised and engaging level of service to all guests, recognising and attending to individual needs
- Assist with daily Concierge operations, including booking tours, transfers, and reservations
- Maintain current knowledge of Crown products, services, and local attractions
- Support the overall Front Office operation, including check-in/check-out and pre-arrival contact
- Ensure accurate handling of financial transactions and adherence to cashiering procedures
- Participate in team briefings and training, and contribute to a positive team environment
- Consistently embody Crown’s standards of impeccable grooming, presentation, and professional conduct
About you
You’ll bring the following:
- A passion for delivering exceptional guest experiences with warmth, professionalism, and attention to detail
- Strong administrative and computer skills, particularly with Microsoft Office Suite (OPERA experience desirable)
- Excellent time management and multitasking abilities in a fast-paced environment
- A high level of discretion and the ability to maintain confidentiality at all times
- Previous experience in a frontline hotel operations role, with a genuine pride in representing Crown Resorts
Required Skill Profession
Baggage Porters, Bellhops, And Concierges
📌 Concierge Attendant Crown Towers Perth
🏢 Crown Resorts
📍 Burswood