Job Title:
Retail and Customer Service Manager
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Job Description:
As a Retail and Customer Service Manager, you will be responsible for ensuring the effective implementation and upkeep of all company protocols and procedures related to retail operations. This includes customer interaction and administration tasks.
This role requires exceptional communication skills, with the ability to provide timely and friendly support to all customers. You will also be responsible for maintaining an acceptable level of stock for the store, supervising casual workers, onboarding new staff, rostering according to budget requirements, and driving best performance from staff.
Key responsibilities include:
* Providing exceptional customer service and support
* Maintaining accurate inventory levels and managing stock replenishment
* Supervising and training casual workers, including onboarding new staff members
* Developing and implementing strategies to improve sales performance and drive business growth
* Managing site-specific retail administrative and OHS tasks, including compliance with relevant laws and regulations
* Utilizing advanced proficiency in Microsoft Office Suite to manage administrative tasks and reports