State Library of New South Wales Digital Technologies Specialist Digital Experience Division Clerk Grade 5/6, Ongoing
* Ongoing Full-Time
* Competitive remuneration package up to $124,992 p.a. (package includes salary between $99,938 - $110,271 p.a., plus employer’s contribution to superannuation and annual leave loading)
About the State Library
The State Library of NSW is one of the great libraries of the world, with a history dating back to 1826. As one of Australia's oldest and important public institutions, the Library is responsible for preserving and presenting the social, cultural and scientific history of our State and our Nation.
Our purpose is to create a sanctuary for discovery, debate, gathering and joy. It’s a place that holds our living record, where knowledge is freely accessible, helping us reach into the past and imagine what’s next. The State Library of NSW is where we go to ask questions about the world.
About the Opportunity
Join the State Library of NSW as a Digital Technologies Specialist, where you’ll play a key role in delivering reliable ICT services that keep our operations running smoothly. This is an exciting opportunity for a tech-savvy professional who thrives on solving complex problems and providing exceptional customer service. You’ll work in a dynamic environment, supporting both staff and public clients, and contribute to innovative technology projects that enhance the Library’s digital capabilities.
Some key responsibilities:
* Provide ICT support for desktop hardware and software, ensuring minimal service interruptions.
* Resolve incidents and problems reported through the ICT Service Desk, following best-practice processes for tracking, escalation, and closure.
* Develop and improve service desk functions, including desktop Standard Operating Environment (SOE) and application packaging using configuration management tools.
* Administer the Library’s desktop computing environment and directory services, managing user databases and group policies for security.
* Offer advice and support for desktop-related projects across the Library.
The Ideal Candidate
We’re looking for someone who:
* Has strong technical expertise in desktop hardware, software, and ICT environments.
* Demonstrates excellent problem-solving skills and the ability to manage competing priorities.
* Is customer-focused, with a commitment to delivering high-quality service.
* Understands ITIL principles and service desk best practices.
* Has experience with configuration management tools and desktop application packaging.
* Stays up-to-date with evolving technologies and enjoys continuous learning.
* Communicates effectively and works collaboratively within a team environment.
What’s in it for you?
* Thrive with our holistic wellbeing program - including access to Fitness Passport for gym and fitness facilities across Australia.
* Work where you feel inspired – a vibrant, collaborative office culture supported by flexible work options.
* Grow your career with extensive Learning & Development opportunities
* Feel supported – access professional wellbeing services through Converge, our all-in-one digital support platform.
* Family-first benefits – up to 14 weeks paid parental leave, plus dedicated leave for fertility treatments.
* Enjoy exclusive perks – staff discounts at the Library Cafe and Bookshop.
* Be part of the culture – free access to Library programs, exhibitions, and events.
How to apply
To apply for this role please provide a response to the following questions. Attach your answers as part of your application and/or as part of your cover letter. Please keep question responses to a maximum of 3 paragraphs and please respond to the shortlisting questions in your own words - we’re looking to understand your perspective, not answers generated by AI tools.
Question 1
You notice unusual network activity on several desktop machines, suggesting a possible malware outbreak. What immediate steps would you take to contain the issue, investigate the cause, and prevent further spread?
Question 2
You’re on-site fixing a critical desktop issue for a senior executive who is visibly angry and impatient. They demand you ‘fix it now’ but you know it will take time. What steps would you take?
Please ensure you attach an up-to-date copy of your CV as part of your application for the role.
The State Library of NSW welcomes and encourages applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and workers of all ages. Candidates can request a reasonable adjustment throughout each step of the recruitment process by noting this in your application or contacting the People and Culture Team via hr@sl.nsw.gov.au.
Talent Pool
Applicants not initially offered a role but have been assessed through the recruitment process as being suitable will be placed in the Talent Pool to fill future ongoing and temporary vacancies as they arise. Placement in the Talent Pool remains valid for 18 months.
Eligibility to apply
To be eligible to apply for this role you must be either;
* an Australian citizen or
* a permanent resident of Australia, or
* a New Zealand citizen with a current New Zealand passport or a citizen of another country with an appropriate visa that allows you to work in Australia for the period of temporary employment or if you are seeking ongoing employment, you must hold a permanent visa that allows you to work in Australia.
Appointment to this role is subject to Pre-employment Checks. Additional checks may be required throughout your tenure at the Library should the accountabilities of your role change.
Further information that may assist you with applying for this role
Role Description (pdf)
Role Description (word)
Applying for a role in the NSW Public Service
NSW Public Sector Capability Framework
State Library Accessibility Guide
The Guide for applying for roles at the State Library of NSW will assist you in completing your application and provide you with an understanding of the selection process.
If you have any questions about the role, please contact People and Culture Team via hr@sl.nsw.gov.au.
Closing date for applications: 16 February 2026 at 10am.