Job Description
Join the fastest-growing aesthetic device company in the US Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment.
*This is a full-time role in our Melville, NY office*
Responsibilities
· Work with international vendors and global logistics partners
· Oversee distribution of technical service cases and optimize the service program
· Identify opportunities for increased efficiency
· Liaise with the service team to create and distribute estimates and invoices.
· Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
· Ensure timely and professional communication with customers regarding service status and case updates
· Collaborate with cross-functional teams (field service) to implement process improvements in service operations
· Assist with CRM administration
· Manage Return Merchandise Authorizations (RMAs) for inbound parts
· Support Operations leadership in daily tasks
Required
· BA or BS required
· High level of organization and time management skills
· Strong written and verbal communication skills
· Solid business acumen
· Superlative problem-solving and critical thinking skills
· Willingness to be flexible and adapt to situations on a daily basis
· Ability to lift 50-75 lbs.
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