Overview
Location: Harvey, Western Australia, Australia.
Responsibilities
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
* Ensure the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently.
* Answer technical questions about vehicle problems, warranties, services, and repairs.
* Maintain Customer Satisfaction scores at or above company standards.
* Assist in diagnosing vehicle problems; order parts and tools as necessary.
* Reinforces company policies and adheres to company standards.
* Encourages compliance with applicable laws and regulations.
* Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
* Excellent customer service and communication skills
* Basic computer skills
* Professional, well-groomed appearance and a positive attitude
* High school diploma or equivalent
* Valid driver's license and good driving record
* Pass drug testing, MVR/Insurability, background investigation/interview
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Automotive
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