Job Overview
A senior technical support officer plays a key role in maintaining great customer service.
Key Responsibilities:
prior experience as a Technical Support Specialist or similar rolerelevant knowledge of computer systems networks hardware software operating systems database management security protocolsand cloud-based servicesStrong analytical problem-solving skillsExcellent communication interpersonal skillsAbilityto work effectively under pressure maintain composure remain professional time-sensitive situationsStrong teamwork leadership collaboration competenciesTechnical knowledge skillof cloud computing big data cybersecurity machine learning AI DevOps automation ETL ELToutcomes oriented lean agile practices frameworkcustomer service journeywith commitment dedication accountability the abilityto adapt learn flexible growth focuscontinuous training self-improvement