This range is provided by 4Twenty Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$120,000.00/yr - A$150,000.00/yrDirect message the job poster from 4Twenty ConsultingDirector and Co-Founder at 4Twenty Consulting & LaunchPad Academy - Building APAC'S largest mentor community and helping the next generation of…We’re working with an exciting Australian AI SaaS company that’s transforming how enterprise teams unlock insights from customer conversations. Their platform is used by major organisations to improve CX, manage compliance, and drive better performance — and now, they’re looking for a Customer Success Manager to join the team.The RoleThis is a high-impact role where you’ll manage the full post-sales lifecycle — from onboarding to renewal. You’ll build strategic relationships with enterprise customers, run scalable success programs, and make sure customers get maximum value from the platform.You’ll work closely with product, engineering, sales, and marketing to be the voice of the customer and drive growth through adoption, retention, and expansion.What You’ll Be Doing• Own customer relationships end-to-end — onboarding, value reviews, renewals• Run 1:1 strategic sessions and 1:many scalable programs (webinars, user groups, etc.)• Proactively mitigate churn risks and identify growth opportunities• Collaborate across teams to resolve issues, deliver feedback, and build advocacy• Deliver high-impact case studies with Marketing• Track CSAT/NPS and improve customer satisfaction metricsKey Metrics You’ll Influence• Customer satisfaction (CSAT/NPS)What We’re Looking For• 3–5 years in Customer Success, Account Management, or SaaS client-facing roles• Experience managing enterprise or mid-market accounts• Confidence in working cross-functionally with product, engineering, and sales• Strategic thinking paired with hands-on execution• Familiarity with tools like Intercom, Pipedrive, or similarWhy This Role?• Join a mission-driven AI SaaS company making a real impact• Collaborate with a smart, supportive team• Shape customer strategy in a scale-up environment• Flexible working setup + leadership that values your inputSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOther and SalesIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at 4Twenty Consulting by 2xSign in to set job alerts for “Customer Success Manager” roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia A$130,000.00-A$160,000.00 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 months agoNorth Strathfield, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr