We are looking for a talented Service Advisor to join our high performing team in Wetherill Park.
In this role, you will support both the Power Generation and Field Service teams by providing routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.
In this role, you will make an impact in the following ways:
* Serve as a first point of contact for Customers and promote quality customer service
* Employ exceptional knowledge of Cummins products in order to advise and support customers
* Work closely with our Service Technicians and Supervisors
* Complete Quotes, invoicing and warranty processing
* Deal with customer queries, finding resolutions
* Multitasking a variety of tasks and meeting deadlines
* Ensuring the highest levels of safety and customer service
* Assist with customer complaints
To be successful in this role you will need the following:
* Service and Parts programs experience
* Strong written and verbal communication skills
* Good understanding of both the Quickserve process and experience with Warranty processing
* HHP/HD knowledge
* Understanding of Service Dept processes
* Personal commitment to HSE and leading an interdependent safety culture
* Ability to manage external & internal key stake holders
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.