Administration Manager – Icon Cancer Centre North Adelaide
We're looking for a new Administration Manager in our Cancer Treatment Centre in North Adelaide!
About the role
This patient-facing role reports to the Site Manager and is responsible for leading our administration team in the provision of high levels of service to our patients, our doctors, and our clinical teams. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities. This role will operate in a full-time capacity on a permanent basis, working 76 hours per fortnight, working 5 days a week Monday to Friday between the hours of 7:30am and 6:00pm.
Key Responsibilities
* Offer a warm, safe, and supportive environment for both all stakeholders, including patients, doctors, and other external visitors
* Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support
* Ensure timely and coordinated patient appointment times and effective reception services
* Facilitate the recruitment of the administration team
* Processing Medicare & private billing, ensuring accuracy and compliance with legislative requirements.
* Ensure accuracy in patient medical records and maintain privacy standards.
* Participate in and contribute to facility accreditation processes
* Implement practice changes and quality improvements seamlessly within the team
* Under the guidance of the Site Manager, manage resources to meet KPIs and targets
* Work productively and collaboratively with other leaders in the site to deliver high levels of patient care
About You
We are searching for an enthusiastic Medical Administration Manager with outstanding presentation and customer service skills to join our team. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.
Skills & Experience
* Experience leading a team in the provision of high levels of service to patients or customers
* A well-rounded understanding of health administration within a high-care medical environment, from patient admissions, care pathway explanations and general health care office administration
* Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
* Ability to prioritise and manage time effectively.
* Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
* Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.
* Excellent computer skills and eye for continuous improvement.
* Knowledge of legislative requirements in a health care setting (desirable)
* Qualification or training in management and leading teams (desirable)
Benefits
At Icon, we don't just offer jobs— we offer careers that grow with you. Enjoy:
* Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
* Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
* Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
* Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we'll help you grow with us.
* Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
* Paid Parental Leave: Supporting you both personally and professionally.
Important Information
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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