Infrastructure Support Engineer (AWS)
Amazon Web Services (AWS) Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centres and the servers, storage, networking, power, and cooling equipment that give customers continual access to the innovation they rely on. We tackle the most challenging problems with thousands of variables impacting the supply chain — and we're looking for talented people who want to help with these challenges.
You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. At Amazon Web Services (AWS), you will get hands-on experience with tools and services outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.
Key Job Responsibilities
Experience in technical support, troubleshooting and debugging technical systems. Experience scripting in modern programming languages.
Hold or be able to attain an Australian Government Security Vetting Agency clearance.
A Day in the Life
Dive deep to pinpoint underlying causes of software-based issues, providing assistance in escalations when necessary.
Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
Efficiently manage ticket queues for internal and partner service teams, ensuring service level agreements (SLAs) are met.
Lead the team to enhance operational efficiency by analysing root causes, trends, and developing metrics, procedures, tools and documentation.
Engage with internal service teams to contribute to company-wide initiatives, including tasks such as patching, OS migrations, and code releases.
Work with internal software development teams to actively enhance systems and services within the team's scope.
Collaborate closely with experienced engineers and actively engage in knowledge-sharing sessions.
About The Team
At AWS Infrastructure Reliability Engineering Organization (IREO), we keep AWS's vast infrastructure running smoothly. We innovate, automate, and continuously push the boundaries of infrastructure reliability, always thinking several steps ahead.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. Here you'll find endless knowledge-sharing, mentorship, and resources to help develop into a well-rounded professional.
Basic Qualifications
Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
1+ years of technical support experience.
Experience scripting in modern programming languages.
1+ year of Linux/Windows systems administration experience.
Preferred Qualifications
Experience in technical support.
Experience scripting in one or more languages (e.g. Bash, Python, Perl, Ruby).
Experience troubleshooting and debugging technical systems.
Knowledge of web services, distributed systems, and web application development.
Acknowledgement of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We provide workplace accommodations and adjustments for applicants with disabilities. For more information, visit content/en/how-we-hire/accommodations.
Job Information
Company: Amazon Corporate Services Pty Ltd
Job ID: A*******
Location and Salary
Melbourne, Victoria, Australia
A$120,****** – A$140,******
Seniority Level: Associate
Employment Type: Full-time
Job Function: Quality Assurance, Information Technology, and Engineering
Industries: IT Services and IT Consulting
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