Join a Fast-Growing Global Business Offering World-Class Hearing care technologies
About Demant:
Demant is a global leader in hearing healthcare, providing innovative solutions and services to help people with hearing loss connect and communicate with the world. With over a century of experience, the Demant Group has been at the forefront of developing cutting-edge technology to improve hearing and health. Operating in more than 30 countries and employing approximately 17,500 people globally, we make life-changing impacts through our products and services, which are sold in over 130 countries.
The Role:
The position of Credit Returns Officer involves servicing Demant's commercial hearing aid and all other Demant's business operations in Australia and New Zealand. The position entails Communications, Order entry, Returns, service & repair administration, telephone support, liaison with production, stores, dispatch, and sales areas as well as standard office duties. Working in a team environment which requires staff members to closely co-operate with each other in order to maintain the highest level of service possible.
It is a requirement to be skilled across all Key Accountabilities and be able to perform all the requirements for this role.
Key Accountabilities:
* Generation of credit notes – Wholesale, Retail and Rebills.
* Invoicing & generation of dispatch export documents.
* Registration of all Demant's products orders into and out of the database (Medical/Battery/Stock).
* Supporting and advising our New Zealand Customer Service team – Credit returns.
* Internal liaison & support (email) of a non-technical nature, ie Accounts/Production etc.
* Generation of standard reports as requested from sales or management personnel.
* Other jobs as requested from time to time by the Customer Service Team Leader/Senior Customer Service Officer/Management in Data Entry or Customer Service.
Qualifications:
* HSC or equivalent
* Further education in business or administration is desirable
Skills and Abilities:
* Always Maintaining a professional and friendly disposition to the customers
* Strong communication skills, both verbal and written
* High level of ability in effectively handling enquiries & disputes
* Ability to liaise with stakeholders with varied levels of skill and expertise.
* Organisational skills, time management and ability to deliver to deadlines.
* High attention to detail
* Ability to prioritise workload to meet deadlines within tight timeframes with minimal supervision.
* Possess ethics and integrity.
* Demonstrate initiative, sound judgement and maturity.
* Pro-active team player who exhibits initiative, self-motivation, can focus on team results and contribute positively to a team environment.
* Ability to work autonomously and within a team.
* Customer focused.
Knowledge & Experience:
* Good understanding of hearing aids and related accessories
* Proficient knowledge & skills of the Microsoft Suite: Office Word, PowerPoint, Excel, Adobe etc.
* Proficient knowledge of Computer software/programs
* Experience in a Customer Service/Administration role would be desirable.