A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
You will be part of theAI Experience Strategy & Design team, whose core purpose and capabilities areBusiness Strategy and Experience Design enabled by AI. We take on the biggest challenges facing businesses today and design the business models, operating models, workflows, new products and services, technical architecture and AI assets that power employee and customer experiences.
Why Join
As an Engagement Lead, you will shape the future of how organisations use AI to create meaningful human experiences and business value. You will have the opportunity to lead transformative engagements, guide talented multidisciplinary teams, and influence the strategic direction of our clients and our own practice
Your role and responsibilities
As an Engagement Lead, you will operate at the intersection ofdelivery, product strategy and management, and client success. You will lead multidisciplinary teams that include strategists, designers, technologists, and data scientists to deliver transformative outcomes for clients. You will be accountable for the success of client engagements - from inception and vision through to implementation and measurable business impact.
You will bring a strong commercial mindset, deep understanding of human-centered design and AI-enabled transformation, and the ability to advise senior client stakeholders on how to reimagine their businesses for the future.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
Engagement Leadership & Client Success :
* Serve as the senior point of contact for strategic client relationships, accountable for the overall success and satisfaction of engagementsacross an account.
* Shape and articulate engagement vision, outcomes, and value propositions aligned with client business objectives.
* Manage executive stakeholder relationships, ensuring trust, alignment, and measurable impact.
* Identify growth opportunities within accounts and contribute to business development activities, including proposal development and thought leadership.
* Demonstrate the brand experience of working with IBM for clients, teammates and ecosystem partners.
Delivery Leadership :
* Oversee the delivery of complex, multi-disciplinary programmes that combine business strategy, design, and technologyaccountable for positive NPS and base account growth.
* Lead engagement planning, governance, financial management, and risk mitigation to ensure timely and high-quality delivery.
* Mentor and guide Project Managers, Product Owners, Experience Consultantsand AI Engineersto maintain delivery excellence and adherence to best practices.
* Drive continuous improvement across engagements through retrospectives, capability building, and the use of AI-enabled delivery methods.
* Highly skilled in agile program management and proficient in the use of tooling such as Jira to align teams through complex delivery cycles.
Product and Service Strategy :
* Partner with clients to define product and service visions rooted in customer and employee needs.
* Oversee the design and development of new products, services, and intelligent workflows — from MVP to scale.
* Ensure alignment between product roadmaps, operating models, and business goals.
* Champion the adoption of AI and automation to enhance product and service performance.
Preferred technical and professional experience
* Proven experience leading large-scale transformation or product delivery programmes in consulting or enterprise environments.
* Experience in managing a pipeline of $5M+ USD in signings and a balanced scorecard.
* Demonstrated success in managing senior client relationships and delivering measurable business outcomes.
* Strong background in business strategy, product management, or experience design, ideally with exposure to AI and data-driven transformation.
* Excellent commercial acumen with experience in engagement profitability, forecasting, and portfolio management.
* Adept at leading cross-functional teams and influencing at executive level.
* Deep curiosity about emerging technologies, especially AI, and their impact on organisations and society.
* 8+ years of relevant professional experience, including leadership roles in consulting, digital transformation, or product innovation.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Engagement Lead
Job ID
86541
City / Township / Village
Perth
State / Province
Western Australia
Country
Australia
Work arrangement
Onsite
Area of work
Consulting
Employment type
Regular
Position type
Professional
Some travel may be required based on business demand
Company
(0008) IBM Australia Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
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