IT & Telecomms Hardware Engineer Sydney Permanent / Full Time $115-$130,000 Super VR 50/50 Hybrid Work Certifications & Career Progression Offered 4 Best Place to Work in Australia Who you’ll be working with At AC3, our purpose is to make technology real, and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams in Sydney, Melbourne, Brisbane, and Auckland, supporting more than 700 enterprise organisations and over 50% of the NSW State Government. Why join us? What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest. Who are we looking for? As a Platforms Engineer (Compute & Storage), you will be responsible for the planning, provisioning and lifecycle management of AC3’s compute, SAN/NAS storage and backup infrastructure. You’ll drive hardware install/config/validation, break-fix, upgrades, migrations and decommissioning, while continuously improving monitoring, capacity management, automation and documentation. This role partners closely with Cloud Infrastructure, Networking, SRE and Facilities teams and supports escalations across the business. AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply. What you’ll do? Plan, provision and manage compute and storage infrastructure across AC3: install, configure, validate, break-fix, migrate and decommission. Perform hardware and OOB/UEFI/middleware upgrades and refreshes; contribute to lifecycle planning and platform health recommendations. Support capacity management and automate tasks/processes wherever possible; use orchestration tooling where practical. Maintain and improve service-based monitoring coverage; consolidate physical asset information in a centralised database. Manage backup infrastructure (Commvault): lifecycle tasks, capacity management, monitoring intelligence and backup success targets. Work across Platforms teams to support integrations and automation (including HPE DMF where applicable). Participate as a standby/on-call resource for compute and storage hardware-specific alerts and escalations (as required). Maintain strong information security and quality practices (policies, training, reporting risks/events). What we'd love to see? Australian citizenship. Experience working with compute infrastructure across common vendors and lifecycle management of converged/rackmount platforms. Experience implementing and managing NAS and SAN storage infrastructure and working with storage vendors (HPE, HDS, NetApp or Pure). Experience with large SAN-level data migrations. Experience with Commvault and backup infrastructure lifecycle management. Experience with hypervisors and common operating systems. Experience with ticketing/collaboration tooling (ServiceNow, Wiki, SharePoint preferred) and maintaining a monitoring platform. Strong customer service orientation, practical problem solving and ability to prioritise workload. ITIL Foundation (v3 or later). Even if you don't check every box, your passion and curiosity matter. If this role excites you, we would love to see your application. A plus if you have… Experience working in an MSP environment. Broader platform knowledge across private/public cloud, Linux/Windows, hypervisors, firewalls and networks. Relevant vendor certifications (HPE, Cisco UCS, IBM, Dell, Lenovo, NetApp, EMC, HDS).