A world leader in gases, technologies and services for Industry and Health is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.
Job Summary
We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Morphett Vale clinic. In this role, you will be crucial in enhancing customer care and managing sleep apnea treatments for our patients.
About the Role
This position would be a great fit for a proactive individual who is passionate about providing excellent service in the area of obstructive sleep apnea management.
Duties and Responsibilities
* Initial point of contact for both new and existing clients
* Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
* Offer guidance on CPAP equipment, setup and ongoing service requirements
* Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
* Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
* Collaborate with healthcare professionals and service providers
* Promote and upsell our product range and services
* Maintain and sterilise clinic equipment
Requirements
Previous experience in a retail, healthcare or sales environment highly regarded
Experience with customer service across all stages of customer interaction
Keen interest in CPAP therapy and sleep medicine disciplines
Strong organisational and administrational skills
What We Offer
We offer a professional environment with a focus on wellbeing and local and global opportunities. Our company provides salary continuance insurance, health and wellbeing initiatives, retail discount programs with over 350 retailers, employee social events and one paid volunteering day each year.