At by charlotte, we believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential.
**We have an exciting leadership opportunity for our new and soon to open QVB boutique.** We are seeking and exceptional and brand-aligned Assistant Boutique Manager to embrace our by charlotte vision and culture to deliver meaningful experiences to our customers.
**ABOUT THE ROLE**
This role will report to the QVB Boutique Manager in our retail team and work closely with other key internal by charlotte stakeholders. You will:
- Lead by example and provide an exceptional customer experience by demonstrating the by charlotte sales and service framework.
- Maintain an in-depth knowledge of product and brand to provide advice and recommendations as per our customers.
- In collaboration with the Boutique Manager, is responsible for increasing their store VIP database and managing customer engagement.
- Provide the Boutique Manager and Area Manager with regular in-depth analysis of business including sales, KPIs, customer updates, feedback, and reports.
- In collaboration with the Boutique Manager, implement and drive allocated sales targets and KPIs to ensure sales growth.
- Working with the Boutique Manager to maximise profitability by closely monitoring wage expenditure and sales trends.
- Support the Boutique Manager in training, coaching, and developing all team members within their team across product knowledge, KPIs and sales & service framework.
- Manage inventory and ensure the store is well-stocked and presented according to business guidelines.
- Uphold relevant policies and procedures to ensure team comprehension and compliance, brand spirit and culture.
- Always maintains a safe working environment aligned with Work Health and Safety standards and guidelines.
**ABOUT YOU**
You will have experience in an apparel, accessories and/or jewellery retail setting. You're more than just a team player—you're someone who believes in collaboration, creativity, and mutual support. You bring a can-do attitude to every challenge and are excited by the opportunity to create something truly meaningful. You enjoy working with like-minded individuals who share your passion for growth, connection, and making a positive impact in the world.
**ABOUT THE PERKS**
At By Charlotte, we cherish our team, fostering an environment where work, creativity, and fun coexist.
- Training and Development: Access to our newly launched training platform, where you will have access to comprehensive learning programs, including role-specific training, leadership development to support your professional growth.
- Exclusive Product Discounts: Enjoy generous discounts on our beautiful collections, so you can indulge in the pieces that inspire you most.
- Team Bonding & Experiences: Participate in unique team events and experiences throughout the year, strengthening connections and creating lasting memories with our team.
- Competitive Bonuses: Benefit from a rewarding scheme that recognises and rewards your hard work.
- Collaborative & Passionate Environment: Join a dynamic, passionate team in a fast-growing business, where creativity, collaboration, and innovation thrive.
**If you are ready to bring positivity, creativity, and heart to our team, we'd love to hear from you.** Join us in spreading light, love, and inspiration with every piece of jewellery we create and share.