Admin Support (Registered Training Organization)
Frontier Education is currently looking for Student Support Officer/Admin Assistant to join our team on a full-time basis at our Cairns campus.
In this role, you will work with an extremely supportive team. You will be responsible for providing support to Frontier Education students, in academic and personal well‑being. You will report to the Student Support Manager. The role of the Student Support Officer/Admin Assistant contributes to Frontier Education mission and goals by assisting students who encounter difficulties in their studies or in their personal lives and providing personalized support to improve student experiences and educational outcomes.
About the Role:
The Student Support Officer/Admin Assistant has a broad range of entry‑level responsibilities. These responsibilities include:
* Be the first point of contact for students, staff, or visitors to the Frontier Education campus.
* Process Enrollment applications, deferrals, and extensions.
* Create Letter of Offers via student management system and CoEs via PRISMS and accurately structure payment plan for the letter of offer purposes.
* Mail merge, course creation and overall record in aXcelerate.
* Attend to phone or in‑person inquiries, record and pass messages to other team members.
* Monitor student welfare and well‑being through review of records (class attendance and academic results) and help identify students who may be at risk.
* In consultation with the Student Support Manager, contact students who are at risk, or potentially at risk, and provide personalized support and advice with external referrals where required.
* Contribute to the development and maintenance of the Frontier Education culture of student care.
* Maintain a record of student contacts and consultations.
* Assist with event management on campus.
* Comply with Frontier Education policies and procedures including matters related to Work, Health and Safety, and Equal Opportunity.
* Support the Manager in all duties related to student well‑being/admin support.
* Work collegially in a team environment.
* Other duties as required by Manager /CEO.
Required Skills and Experience:
* A post‑secondary qualification.
* Experience in student management systems (preferably aXcelerate, alternatively training will be provided).
* Strong communication skills and commitment to customer service.
* Highly developed written and oral communication skills.
* Commitment to principles of diversity and inclusion and experience working with culturally diverse customers.
* Capacity to manage multiple tasks in a frequently changing environment.
* Ability to work well in a team and also autonomously.
* Demonstrated computer literacy in standard software, such as Microsoft Word, Excel, and Outlook.
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