Overview
Guest Service Agent – Accor, Nords Wharf, New South Wales, Australia
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.
Key Responsibilities
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and features
- Check guests in and out of the hotel
- Handle guest enquiries and provide information and assistance
- Collect payment of accounts and issue invoices accordingly
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
Qualifications
- Previous customer service experience in a hotel environment is preferred
- Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
- Self-motivated with positive and professional attitude
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- Ensuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible schedule, including the ability to work evenings, weekends, and holidays
Advantages
- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Access pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
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