Housing Case Manager - Immediate Housing Response Program
Part-Time or Full-Time | SCHADS Level 3 | Based in Kingaroy
Are you passionate about supporting people? Do you thrive in a fast-paced, client-focused role where every day is an opportunity to make a real difference?
We are currently seeking a Housing Support Worker to join a dedicated team delivering the Immediate Housing Response program. In this role, you'll be on the frontline assisting individuals and families in temporary crisis accommodation, helping them navigate their next steps toward long-term housing stability.
What You'll Be Doing
* Supporting clients in temporary accommodation with respect, empathy, and practical assistance
* Coordinating access to brokerage and support services to meet immediate needs
* Assisting clients who are unable to be accommodated to stay engaged with support pathways
* Helping clients navigate the housing system-including private rentals, social housing, and crisis options
* Maintaining accurate and timely case notes and documentation
* Working collaboratively with the Youth Outreach Officer and Team Leader to deliver holistic support
* Engaging with local services and community networks to build pathways out of homelessness
Who We're Looking For
You are someone who:
* Believes that housing is a human right
* Thrives in dynamic, person-centred roles and knows how to build rapport quickly
* Brings empathy, adaptability, and a problem-solving mindset to complex challenges
* Has strong organisational and communication skills, and a genuine commitment to community service
What You'll Need
* A qualification in community services, social work, or a related field
* Experience working with vulnerable people
* Familiarity with housing services, rental systems, or Centrelink processes (advantageous)
* Current QLD Driver's Licence
* First Aid and CPR certification
* Blue Card (Working with Children) and NDIS Worker Screening Clearance (or willingness to obtain)
Why Join Us?
* Make a meaningful impact every day by supporting individuals at critical moments
* Be part of a values-driven, supportive team environment
* Flexible work arrangements and ongoing professional development
* Competitive salary under the SCHADS Level 3 Award
Apply today and help us build a future where everyone has a safe place to call home.
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