Overview
We are looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington. The role is based on a salary of £50,000 per annum, working 35 hours per week.
Responsibilities
- Take day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
- Collaborate with the Customer Contact Centre to facilitate timely and efficient completion of repairs and maintenance tasks in line with established standards and regulatory requirements.
- Provide technical expertise and act as the lead escalation point for Contractor Management and Commercial Meetings.
- Report weekly to the Head of Repairs and Voids Maintenance on the department’s current position regarding Contractor Performance, Invoice Processing and Customer Satisfaction.
- Maintain line management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin, with opportunities for developing administrative staff.
- Ensure adherence to working hours (9:00–17:00, Monday to Friday) and to applicable health and safety regulations.
Essential Qualifications and Skills
- A demonstrable commitment to delivering exceptional customer service.
- Ability to promote best practice in repairs, voids and asset management.
- Experience of specifying repairs and void works.
- Experience in a building/construction workplace with knowledge of Health & Safety; Repairs & Maintenance regulations.
- Excellent written and verbal communication skills with the ability to influence and gain credibility with senior stakeholders and customers.
- Undertake regular CPD (Continuing Personal Development) in construction-related subjects.
- Strong IT skills – Microsoft Office, minimum Intermediate level.
Benefits
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway and Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- Pension contributions up to 4% and life assurance up to £10,000 (T&Cs; apply)
- Quarterly Staff Awards
About Look Ahead
Look Ahead Care and Support owns and manages a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities, delivering over 120 services to around 6,000 customers each year. We work across mental health, homelessness, learning disabilities and more, offering opportunities to grow and progress your career with us.
We have a strong social purpose and live by our values: Excellence and Innovation; Caring and Compassionate; Inclusive and Trusted; in Partnership and One-Team.
Other information
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. We are accredited with Silver in the Inclusive Employers Standard 2021 and are members of the Employers Domestic Abuse Covenant. We encourage applications from a diverse range of applicants of all backgrounds.
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📌 Repairs Maintenance Manager
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📍 Newcastle City Council