Overview
Join a top-tier energy company as an ITSM Coordinator, managing service delivery across key digital systems. You217ll ensure service quality, meet performance targets, and lead improvements aligned with business goals. This role offers a competitive daily rate, hybrid work flexibility, and the chance to contribute to high-profile, business-critical projects in a collaborative and forward-thinking environment.
Responsibilities
As ITSM Coordinator - Content Services, you will ensure Digital support service levels are met by managing a clear demand pipeline for managed service providers and aligning resources with operational needs. You will monitor service quality against KPIs, ensure production systems are effectively supported, and enforce proper handover processes for new systems. The role involves driving continuous improvement initiatives across supported systems, engaging with stakeholders to understand and meet their needs, and managing expectations for service delivery and project outcomes. You will coordinate activities across multi-vendor IT operations, facilitate service improvement programs, and proactively address risks or issues that may impact performance. This position requires strong service management skills, stakeholder engagement, and the ability to deliver high-quality outcomes in a dynamic environment.
Qualifications
Requirements: You have at least six years20experience in IT service delivery or project coordination, ideally in M365 EDRMS environments. You possess strong skills in IT service management, change coordination, and working in multi-vendor IT operations. Exceptional communication, stakeholder engagement, and documentation abilities are essential, along with the capacity to manage competing priorities under pressure. A tertiary qualification in IT, Project Management, or equivalent is required, with relevant certifications highly regarded.
Benefits
This is a 12-month contract role based in Perth offering hybrid work flexibility. You20ll work on high-impact digital projects within a respected energy company, supported by a collaborative, inclusive team. This role offers professional growth, exposure to large-scale initiatives, and the opportunity to make a measurable impact on the delivery of critical business systems.
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