EmpireOne South Melbourne, Victoria, Australia
Business Concierge
EmpireOne South Melbourne, Victoria, Australia
6 days ago Be among the first 25 applicants
EmpireOne is a pioneering business platform created to empower Australian SMEs with tailored products, services, and strategic support. We're focused on making life easier for every business owner — through marketing, funding, systems, and services designed for real-world growth. Backed by a diverse investment portfolio across Retail, Media, FMCG, SaaS, Sports, Venues, and Education, EmpireOne is more than just a platform, it's a movement to reshape how businesses scale in Australia.
What We're Looking For
We're seeking a passionate, outgoing, and customer-focused professional to join us as a Business Concierge. In this role, you'll leverage your experience in outbound calling and customer engagement to connect directly with our members, building strong relationships through meaningful conversations. You'll understand their needs, prepare detailed reports, and connect them with our partner businesses that deliver value and impact.
This role requires a natural ability to connect with people, exceptional attention to detail, organisational skills, and the capacity to manage multiple priorities effectively. Your proactive approach and tailored solutions will drive long-term member success and satisfaction.
Key Responsibilities
* Act as the first point of contact for our members, delivering an outstanding customer experience
* Triage membership applications and conduct qualification calls
* Proactively engage with members to understand their challenges and identify growth opportunities
* Create customised reports and connect members with partner services
* Monitor member progress through regular check-ins and follow-ups
* Build and nurture long-lasting relationships, ensuring member satisfaction and loyalty
* Address concerns to ensure member satisfaction and retention
* Maintain accurate records in CRM tools and refine processes for better service delivery
* Assist in the day-to-day operations of the membership platform
* Work closely with the CEO, Portfolio Director, and internal teams to implement efficient processes
* Support the launch and development of key services, contributing to platform growth
Key Skills & Experience
* Customer Service Expertise: Minimum 5 years in customer success, call centres, or membership-based roles
* Business Acumen: Familiarity with key business concepts, either through hands-on experience or formal training
* Interpersonal Strength: Natural communicator with proven ability to build trust and rapport
* Organisational Skills: Strong at managing priorities, tracking details, and delivering quality outcomes
* Tech Savvy: Comfortable using CRM tools (e.g., HubSpot, Salesforce) and project management systems (e.g., Asana, Trello)
* Problem Solving: Confident in identifying business challenges and proposing strategic solutions
Why Join Us?
* Be part of the launch of a game-changing platform for SMEs
* Competitive salary with long-term growth potential
* Flexible and collaborative working environment
How to Apply
We're hiring immediately — if you're ready to help us make a difference for business owners across Australia, we'd love to hear from you.
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.
Join EmpireOne and help revolutionise SME support and success.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Business Consulting and Services
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