Role: The role of the CSO is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales. Mandatory Responsibilities:
* Adherence to all organisational policies
* Ensuring all tasks are completed to agreed deadlines for all customers.
* Work efficiently and effectively.
* Ensure effective communication with the Customer and Key Account Managers
* Accurate weekly and monthly reporting
* Implementation of KPI's
Role Responsibilities:
* To coordinate all tasks relating to New Build Sites for designated accounts
* To build and maintain effective relationships with servicing branch personnel, site management and customer procurement teams.
* To liaise with Key Account Managers, Estimating and Technical department, all personnel and departments relating to CSO processing.
* To manage all day-to-day administration tasks, to include processing of all incoming call offs, raising quotations, managing and responding to all enquiries sent through to the central sales office via email and telephone.
* To deal with all customer requests and queries to the agreed timescales
* To assume responsibility for various tasks as required
* Working as a team to support all service-related matters are completed within agreed timescales.
* To ensure customers are made aware of any shortages or delays that will affect service..
* Provide accurate reports that are requested by Customers (site management) and SBD personnel in the timescales required.
* Ensure order processing volume is in line with daily processing capacity.
* Support the review of CSO processes and procedures to recommend improvements towards increased efficiency in the department.
* Liase with branches to check appropriate stocks are within the branch and deliveries will be made on time.
Performance Measures:
* Recording of Daily/Weekly orders processed.
* Input error analysis to include duplications, processing errors, incorrect schedule and purchase order detail.
* Recording of agreed delivery timescales not met, product shortages leading to non-delivery in full and on time.
* Customer Credits
Personal Attributes
* Excellent telephone manner
* Organised approach to work
* Ability to work on your own initiative.
* Positive approach to the working environment
* Driven approach to work
Skills /Abilities/ Qualifications:
* Good level of numeracy
* Strong Excel skills in order to produce the reports that will be required by the Senior Management team.
* Capable of holding regular Teams meetings with SBD colleagues.
* Ability to spread workflow across the team in the most efficient way
* A calm individual capable of working well under pressure.
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