About the Role:
* We are seeking a highly skilled professional to lead our client engagement initiatives and drive business growth.
Job Description:
This is an exciting opportunity to work with top-tier Banking and Finance clients across Australia. You will be responsible for managing inbound client enquiries, providing expert advice on platform features, configurations, and workflows, and escalating complex issues to resolution.
Key Responsibilities:
1. Manage inbound client enquiries and support tickets, ensuring timely and high-quality resolutions.
2. Provide expert advice on platform features, configurations, and workflows.
3. Escalate and manage complex issues through to resolution.
4. Lead monthly governance sessions with key stakeholders.
5. Prepare and deliver professional presentations for internal and external audiences.
6. Act as the primary escalation point for client issues and performance concerns.
7. Identify cross-sell and upsell opportunities within existing client portfolios.
8. Serve as a subject matter expert (SME) across products and client segments.
9. Collaborate with Sales, Product, and Project Management teams to align on client needs and solutions.
Requirements:
* 5+ years of professional experience in the Banking, Finance, Valuation, or Real Estate sectors, with strong industry knowledge preferred.
* A proven track record of delivering exceptional customer service with a focus on achieving positive client outcomes.
* Naturally curious and solutions-oriented, with the confidence to ask thoughtful questions and challenge existing processes when needed.
* Excellent interpersonal and relationship management skills, with the ability to build trust and rapport across a diverse client base.
* Comfortable operating in ambiguous and fast-changing environments, with the agility to adapt to evolving client needs and business priorities.
What We Offer:
* A dynamic and collaborative work environment that fosters innovation and growth.
* A competitive salary and benefits package that rewards your hard work and dedication.
* The opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
* A comprehensive training program that helps you develop new skills and advance your career.
Why Join Us?
We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees. We believe that our people are our greatest asset, and we strive to provide them with the resources and support they need to succeed.