University Hospitals Sussex NHS Foundation Trust (279)
Medical Secretary - Trauma & Orthopaedic Department
The closing date is 14 December ****
We are looking for new, enthusiastic staff to join our secretarial team.
The role is particularly busy with a lot of variety.
You will work in the same area as the consultants and often will deal with their queries and correspondence with them directly.
The secretarial role here is busy and varied.
The team works well together and the days fly by
The department is situated in the new Louisa Martindale Building.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds.
As such, we are unable to provide sponsorship for this post.
Applicants will therefore need to already have the right to work in the UK to be considered.
We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants
Main duties of the job
You will need excellent time management skills, the ability to organise and prioritise work along with an understanding of, and commitment to, patient confidentiality.
You will carry out the production of clinic letters and other correspondence from the electronic dictation system (G2) including amending and sending letters, when approved/signed on a timely basis.
The ideal candidate will have NHS experience, secretarial experience and have excellent organisational skills.
There are many urgent telephone and email enquiries to the department which are dealt with in a professional manner by the secretarial team.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating.
Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.
We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in.
We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds.
As such, we are unable to provide sponsorship for this post.
Applicants will therefore need to already have the right to work in the UK to be considered.
We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
An autonomous responsibility to manage a full clerical administrative and secretarial service to the Consultants and their teams.
Take initial receipt of all incoming correspondence and enquiries as appropriate.
Operate Careflow computer software system for retrieval/tracking of patient information/notes and dealing with patient enquiries.
Using tact, diplomacy, reassurance and discretion, respond to telephone enquiries from distressed patients and their relatives.
Occasionally dealing with verbal abuse.
Communicate with other Consultants, GP surgeries, Primary Care Trusts, other hospitals, patients and their carers, managers, wards, admissions, outpatients and many other departments.
Provide a complete secretarial service including audio typing/touch-typing clinical correspondence, dealing with departmental emails and composition of letters.
Utilise all modern IT tools available to provide the most efficient use of time and the most effective service e.g. software used Microsoft Outlook, Word, PowerPoint and Excel.
Comply explicitly with the Trusts Complaints Procedure.
Without delay forward to appropriate parties all formal complaints and responses.
Personally deal with as many enquiries as possible such as arrangements for meetings, answer patients enquiries relating back to them answers and advice as necessary on a regular basis.
Act as a point of contact for the Clinical Team
Person Specification
Excellent telephone skills - experience of talking to patients on the telephone & voicemail messages
Ability to work as a team and work well with others
Excellent communication skills including use of email & customer care experience
(Medical) Secretarial Experience (10 points medical / 7 points other secretarial)
Experience prioritising, organisational and time management skills
Knowledge of G2 digital dictation software
Medical terminology
Stress management skills/experience in busy working environment
Experience of working within the NHS
Equality, Diversity and Inclusion
Evidence of having undertaken own development to improve understanding of equalities issues
Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Louisa Martindale Building, Royal Sussex County Hospital
£27,485 to £30,162 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
***********-NOV25
Job locations
Louisa Martindale Building, Royal Sussex County Hospital
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