Service Continuity/DR Lead Job Description
The primary function of this position is to design, implement, and maintain Service Continuity Management (SCM) standards.
* Lead the development of SCM standards aligning with business needs and ITIL best practices.
* Collaborate with cross-functional teams to identify critical services, recovery objectives, and risk tolerances for effective continuity planning.
* Oversee application and system Business Impact Assessments (BIAs) and risk assessments ensuring alignment with overarching Business Continuity Plans.
* Develop and maintain service continuity plans, playbooks, and recovery procedures integrating them with crisis management and enterprise risk frameworks.
* Own the disaster recovery (DR) strategy and execution including the maintenance of DR plans, aligning recovery with hybrid cloud and on-premise environments.
* Oversee enterprise incident and recovery runbooks conducting regular reviews and updates to ensure readiness and alignment with the evolving technology and business landscape.
Job Skills and Qualifications
A successful candidate must possess extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management including hands-on experience with failovers, backups, and recovery testing.
* Proven track record in managing or supporting major incidents, enterprise incidents, and crisis events ensuring a swift and coordinated recovery.
* Strong knowledge of risk management frameworks and the ability to identify, assess, and mitigate continuity and recovery risks.
* Technical understanding across LAN/WAN, voice, security, server, cloud, and desktop environments with hands-on experience in DR and failover technologies.
* Experience in regulated industries ensuring compliance with industry standards and internal policies.
* Demonstrated leadership, customer focus, and accountability with a forward-thinking mindset to drive continuous improvement, collaboration, and operational resilience across teams.
Company Benefits
At our organization, we are committed to fostering a safe and inclusive workplace where you can achieve your best. We provide access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs.
We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.
About Us
Our company is a leading Australian energy infrastructure business. We proudly own, operate, and manage a diverse portfolio of gas, electricity, solar, and wind assets which deliver essential services to communities and customers across Australia.
Our customer-centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonization ambitions.