OverviewBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityAn exciting prospect has arisen for a Night Audit Supervisor to join our rooms division team.
You will be responsible for overseeing the efficient operations of the resort during the overnights 10.30pm-6.30am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.This could be just the right role for you?
Reporting to the Duty Manager, your key responsibilities for the role include:Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reportingFacilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenitiesMonitor, address and resolve overnight operational or guest issues and emergenciesCommunicate effectively with other departments to ensure guests needs are metConduct audits, identify improvements and implementComply with policies, procedures and safety standardsPractice the RACV values - Innovation, Accountability, Caring & TeamWhat you'll need to be successfulFull availability to work a rotating roster Sunday - SaturdayPrevious night auditor experience & knowledge in a front office 4-5 star hotel/resort environmentPMS experience, Opera preferred + Proficient in MS Office applicationsUnderstanding of financial processes, information & dataMulti outlet night audit experience, with a high attention to detail, excellent administration and organisational skillsKnowledge and understanding of emergency medical, evacuation, fire protection and security proceduresFirst Aid + CPR certificateRSA certificateHold or ability to obtain a Qld Working with Children Check Blue CardExcellent communication skills and work well in a team environmentExcellent personal presentationWe are OfferingPermanent Full-time | Overnights 10.30pm - 6.30amCompetitive salary, industry benchmarked + penalties for evenings, weekends & public holidaysGenerous employee benefits & discounts on RACV products & 10 resorts - roadside assistance, insurance, gym, golf, dining & accom + moreEmployee of the month awards & recognition + healthy team cultureTraining, development and career progression opportunitiesLaundered uniformParking onsiteThe RACV differenceBe part of a team who cares.
Back your ambition and find a new career with RACV.Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Submit your CV via the link below.How to applyClick Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a link to resetIf you have not previously registered:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application
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