SMAART Recruitment is proud to partner with a marker leader in renewable energy technologies dedicated to driving the clean-energy transition in Australian homes through high-quality, reliable, and eco-friendly heating and hot water solutions.
We're seekingCustomer Service Technician's to join their close-knit Support Team. This role includes troubleshooting in a phone-based capacity with the customer.
What's in it for you?
* Full-time, permanent role
* Flexible start date – January/February 2026
* Competitive salary: $70,000–$80,000 + super
* Port Melbourne location with free onsite parking (fully office-based)
* Monday to Friday, 8:00am–4:00pm or 9:00am–5:00pm – no weekends
* Comprehensive onboarding with staggered training and 1:1 support
* Genuine career development – strong internal promotion pathways
* Supportive team culture – Friday drinks, annual events, and more
About the role.
As a Customer Service Technician, you will respond to inbound calls and emails relating to service bookings, warranty enquiries, and live troubleshooting for trades and customers. You'll support users with heating and hot water systems, diagnose issues, and coordinate next steps.
This is a collaborative, close-knit team with a strong people-first culture. You'll receive extensive hands-on training, ongoing coaching, and opportunities to upskill in a highly specialised product area.
About you.
* Experience in a phone-based customer service role
* Background in trades, apprenticeships, or appliance troubleshooting is highly desirable
* Quick learner with strong problem-solving skills and the ability to retain technical information
* Professional verbal and written communication skills
* Confident managing challenging conversations and delivering exceptional service
* Full Australian working rights (unfortunately WHV and Student Visa holders cannot be considered)
If you are ready for a fresh challenge for 2026 and find satisfaction in helping customers, then APPLY NOW If you have further questions. email/call Georgina @ SMAART Recruitment on or