What success looks like in this role:
The Position will be a dedicated Microsoft Exchange On-premises and/or Microsoft Office 365 Exchange Online (EXO).
Responsibilities and Accountabilities:
* Expert-level in Microsoft Exchange 2016/2019 Server and integrated technologies
* Strong hands-on experience in complex Microsoft Exchange enterprise environment
* Expert-level experience in Configuring and Administration of High Availability environment for Exchange Services in Hybrid mode
* Strong experience with Email hygiene solutions such as EXO Advanced Protection, Cisco IronPort, Proof-Point, McAfee, MessageLabs
* Environmental changes – consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online
* Strong experience in archiving technologies for Exchange.
* Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE), and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
* Superior customer-facing and technical skills including the ability to develop a “trusted advisor” relationship with Enterprise customers
* Provide recommendations on the evolution of the infrastructure to meet short-, medium-, and long-term objectives as it relates to Digital Workplace Collaboration.
* Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
* Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
* Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
* Plan, Develop, Test, Provision, Administered and manage all related systems related to Digital Workplace Messaging.
* Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
* Create and maintain all documentation for all architecture, build, integration, transition, and maintain phases of the Digital Workplace Messaging technologies.
* Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
* Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
Secondary functions:
* Train Digital Workplace IT support team as needed (like Tier 2 support professionals).
* Provide Tier 3 support to the client’s Service Desk and Level 2 engineers as needed.
* Have working knowledge of and keep current on Network Infrastructure Topology as it relates to Digital Workplace messaging technologies.
You will be successful in this role if you have:
* NV1 Security Clearance is required.
* Must be an Australian Citizen
* 8+ years of working with expert-level in messaging technologies such as Exchange 2016, Exchange 2019, and Office 365 Exchange Online.
* Solid understanding of O365 Exchange Online technologies
* Advance-level understanding of Email gateway technologies like Cisco IronPort, Proof-Point, McAfee, and Message Labs
* Advanced experience with SMTP relay system
* High level of understanding of Microsoft’s Productivity Software – Collaboration Suite ( MS Teams, SharePoint, OneDrive)
* Strong understanding of ITIL.
* Ability and willingness to take direction from team manager, SDM, and Client Executives.
* Ability to communicate clearly with all team members and end-users.
* Customer-facing presentation and consulting skills.
* Strong knowledge of Microsoft PowerShell.
* Proven experience in managing complex Microsoft Exchange enterprise environments and Collaboration Migrations for large global enterprises.
* Microsoft Certifications in the relevant Microsoft technologies required for this position.
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