Job Overview
The Engagement Manager will play a critical role in delivering exceptional customer experiences and driving long-term partnerships between customers and SAP. This role involves establishing, driving, and supporting engagements that cover the entire solution lifecycle.
* Developing and executing engagement strategies to meet customer needs and achieve business objectives.
* Building strong relationships with customers and internal stakeholders to ensure seamless communication and collaboration.
* Managing contracts and ensuring successful renewal of SAP Premium Engagement services.
* Resolving complex issues and escalations in a timely and effective manner.
* Driving customer satisfaction and referenceability through surveys, feedback, and advocacy efforts.
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Required Skills and Qualifications
To succeed in this role, you will need:
* 5+ years of experience in a similar role or industry.
* A bachelor's degree in Computer Science, Business, Commerce, Engineering, or a related field.
* Strong analytical, problem-solving, and decision-making skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proficiency in using cloud technologies and business software.
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Benefits
SAP offers a highly collaborative and dynamic work environment, with opportunities for growth and development. As an Engagement Manager, you can expect:
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A chance to work on high-profile projects and build strong relationships with customers.
* A flexible and supportive work environment.
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Others
We are committed to creating a workplace that is inclusive, diverse, and equitable. At SAP, we believe that everyone deserves equal opportunities and treatment. We strive to provide a safe and respectful work environment for all employees.