Overview
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive and growth-focused environment for our people.
Benefits
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs. Availability of these benefits and perks may be subject to location & employment type and may have eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
The Assistant Manager, Operations is a key part of the store leadership team and ensures the business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financials, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and maintains inventory, supplies, vendor relationships, technology, and facilities. They are responsible for writing the store's weekly schedule, leading the floor, delivering a high-quality guest experience, and handling people-related actions (including payroll, approving time off, and other documentation).
Core Responsibilities Of The Job
* Implement the Store Manager's Operations strategy and vision for the store and cascade to team members using independent judgment.
* Plan, prepare, and manage team member schedules, considering labor requirements, availability, safety, inventory deliveries, and budget to maintain efficiency.
* Manage the budget and analyze business data (e.g., P&L, expenses) to inform planning processes and drive results.
* Monitor progress against financial goals to evaluate sales and inform strategy, including pricing targets for outlet stores.
* Sustain operational excellence by ensuring inventory accuracy and aligning labor for product operations.
* Oversee and monitor execution of market-relevant omnichannel programs (e.g., buy online/pickup in store, ship from store) per company standards.
* Execute company-level operations directives, projects, and initiatives.
* Foster a respectful and inclusive team environment that supports a productive and positive experience for all team members.
* Perform people-related actions to update personnel information, including payroll, time off approvals, shift swaps, and job changes/transfers within required timeframes.
* Lead on the floor to assess and fulfill the needs of the business, team, and guests.
* Inform other store leaders of projected team growth needs to support building a strong and diverse team based on trends and results.
* Monitor product levels and organize accurate inventory receiving and processing to sustain operational excellence.
Job Requirements
* Eligibility: Must be legally authorized to work in the country where the store is located.
* Travel: Must have the ability to travel to the assigned store with reliable transportation.
Schedule/Availability
* Full-time position, 38 hours per week.
* Work schedule based on a roster and may vary based on store needs.
* Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
* Schedule may require early mornings or late nights/overnights; attendance at evening inventory shifts may be necessary.
Experience
* 1 year experience managing business operations and administration, including scheduling and management of designated labor hours and managing projects or processes.
Job Assets (nice to have)
* Education: High school diploma, equivalent, or above.
* Experience:
o 1 year retail or sales-specific management experience
o 1 year recruiting, hiring, or training employees
What We Look For
* Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
* Integrity: Behaves in an honest, fair, and ethical manner
* Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
* Leadership: Able and willing to lead, influence, and inspire others; motivates, empowers, develops, and directs people
* Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
* Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
* Strategic Thinking: Considers long-term implications of decisions; aligns with company strategy, vision, and values. Business Acumen: Understands and addresses business information (e.g., P&L, budgets, sales forecasts)
* Interactive Communication: Conveys information effectively with others
Work Context
* Work involves moving through a store with bright lights and loud music, and may include sitting for extended periods.
* Work is performed as part of a team and may involve using a computer or other technical devices.
* Work may require moving boxes weighing up to 30 lbs (13.6 kg).
Applicants progressing to interview will be contacted by a Manager or a member of the People & Culture team. If an applicant or employee needs a reasonable accommodation to perform essential duties, they may discuss this with the Manager or People & Culture team when arranging the interview.
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