The Operations Assistant plays a key support role in the day-to-day delivery of cleaning services. Acting as a first point of contact for routine operational matters, this role ensures smooth coordination between clients, field staff, and management. The Operations Assistant is responsible for handling communications, updating operational systems, and providing administrative support to keep workflows productive and organised.
Key Responsibilities
Client & Team Communication
- Monitor CRM, WhatsApp, email, and phone communications, escalating issues to Operations Managers as needed.
- Provide timely and professional responses to client inquiries.
- Liaise with accounts, warehouse, and Account Managers to help resolve service or supply issues.
Operations Support
- Assist with scheduling adjustments and job rescheduling under the direction of Operations Managers.
- Track shift completions to support invoicing processes.
- Update SERVIS with changes such as lockbox codes, recurring schedules, and scope of work updates.
- Serve as a central point of contact to reduce workload on senior staff.
Account & Sales Support
- Record initial customer details from incoming inquiries.
- Support Account Managers with site administration, quotations and follow-up activities.
- Gather customer onboarding information to assist with new account setup.
Quality & Reporting
- Collect and report customer data including feedback, complaints, and quality concerns in tracking spreadsheets.
- Categorise issues for management review and resolution.
- Assist with generating basic reports for operational performance.
Skills & Experience
- Problem-solving mindset with the ability to handle operational challenges proactively.
- Strong communication and organisational skills.
- Previous experience in cleaning industry operations (preferably with staff scheduling or rostering experience).
- Ability to prioritise, multitask, and stay solutions-focused.
- Demonstrated experience in an administrative, customer service, or coordination role.
- Proficiency with WhatsApp, email, and Microsoft Office.
- Familiarity with CRM or operations systems (training provided for Servis).
What We Offer
- A collaborative and supportive team environment.
- Growth opportunities within a fast-moving cleaning business.
- Training in internal systems and processes.
- Flexible working arrangements (where possible).
✅ Minimum Requirements
Experience & Skills
- Background in administration, customer service, or operations support.
- Experience in the cleaning industry, preferably with scheduling/rostering responsibilities.
- Strong written and verbal communication skills.
- Competency in Microsoft Office and messaging platforms.
- Proven ability to solve problems quickly and effectively.
- Willingness to learn new systems and processes.
Personal Attributes
- Highly organised with strong attention to detail.
- Proactive, resourceful, and adaptable to changing priorities.
- Able to work independently while being a strong team player.
Availability
- Monday to Friday, 7am–3:30pm (Can be discussed)
- Legal right to work in Australia.
- Police check (or willingness to obtain).
The role will include a 3-month probation period
Salary : A$55,000.00 - A$70,000.00 per year + super (based on experience or suitability to the role)
Start Date: 1st week of December
Job Types: Full-time, Permanent
Pay: $55,000.00 – $70,000.00 per year
Work Location: In person
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