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Direct message the job poster from Care Cone Group Talent Acquisition Consultant@APAC Carecone Australia Title: Salesforce Functional Consultant Location: Sydney Permanent Role.
Position Summary: The Salesforce Functional Consultant will be responsible for gathering business requirements, translating them into technical specifications, configuring Salesforce, and providing ongoing support to users.
A strong understanding of Salesforce Sales Cloud, Service Cloud, and particularly Agentforce is essential for this role.
Key Responsibilities:● Collaborate with stakeholders to understand business needs and translate them into effective Salesforce solutions.● Perform Salesforce configuration, including custom objects, fields, workflows, process builder, and validation rules.● Design and implement solutions leveraging Salesforce Sales Cloud and Service Cloud.● Demonstrate strong functional knowledge of Agentforce, including its setup, configuration, and best practices for optimizing agent productivity and customer interactions.● Conduct gap analysis between current business processes and Salesforce capabilities.● Create detailed documentation, including functional specifications, test plans, and user training materials.● Provide training and support to end-users to ensure successful adoption of Salesforce.● Work closely with development teams to ensure the successful implementation of custom solutions.● Troubleshoot and resolve Salesforce-related issues.● Stay up-to-date with Salesforce releases and new features, especially those related to Agentforce.
Skills:● Minimum of 5 years of experience as a Salesforce Functional Consultant or similar role.● Proven expertise in Salesforce Sales Cloud and Service Cloud.● Demonstrable good knowledge and experience with Agentforce functionalities and configurations.● Salesforce Administrator certification is required; additional certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant) are a plus.● Strong understanding of CRM principles and best practices.● Excellent analytical, problem-solving, and communication skills.● Ability to work independently and as part of a team.● Experience with Agile methodologies is preferred.
Interested Candidates can share their CVs at "kranthi.kumar@carecone.com.au"Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Care Cone Group by 2x Get notified about new Functional Consultant jobs in Sydney, New South Wales, Australia.
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