CEA is a leading distributor of world-renowned capital equipment brands. These brands include JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, and Dynapac.
We supply a diverse range of equipment to various industries such as construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling.
Our extensive sales, parts, and service support network ensures the highest standards when it comes to supporting our growing customer base.
We are part of the CFC Group of Companies – Think Safe Act Safe.
Job Description
We are seeking an individual with broad knowledge ranging from entry-level topics (safety, machine interaction, company system orientation) to appropriate level hydraulics, electrics, diagnostic procedures relevant to CEA brand machinery (Agriculture and Construction equipment).
Main Responsibilities:
* Develop and implement contextualized apprentice training programs nationally.
* Conduct major account training on our product range.
* Provide basic level maintenance of purchased equipment.
* Support the National Technical Support team with overflow work.
* Interact with customers via our network portal to provide technical assistance.
* Provide additional support interacting with OEMs to help resolve technical issues.
* Travel to interstate branches and customer locations to implement basic training.
* Provide ongoing support to apprentices throughout the CEA branches and structure regular visits.
* Create technical documentation when required to distribute to the apprentices.
* Represent the company in a professional and ethical manner when dealing with customers.
* Capture and analyze training data to verify training impact and make adjustments to content when necessary.
Requirements:
* Trade qualified in a related field for 5-10 years.
* Worked in a similar role for 3 to 5 years (not essential but preferred).
* Hold a current Cert IV in Training & Assessment or willing to attain.
* Proven ability to develop and implement training.
* Familiar and proficient with Microsoft Office suite programs.
* Proven ability to self-manage.
* Ability to analyze/troubleshoot complicated hydraulic, mechanical, and electrical technical problems.
* Great communication and problem-solving skills.
* Demonstrate a good understanding of OHS in the workplace.
* Current Driver's License.
* Tertiary education in a related field.