About the Role
We are seeking an IT Professional to support and enhance our nationwide container refund network.
* Based in Oakleigh, this role is hands-on and central to ensuring the performance, reliability, and continuous improvement of our core operational platforms.
This position oversees and supports our operational systems across Container Deposit Scheme (CDS) VIC, ACT, QLD, and WA.
You will act as the primary systems support and maintenance contact for head office and site operations.
Triage issues, manage tickets end-to-end, and work closely with external vendors and developers.
Analyse recurring issues, identify patterns, and implement corrective actions.
Maintain and improve system configurations, reporting, data integrity, and operational workflows.
Automate monitoring processes and proactively identify risks before they impact operations.
Ensure reliability and availability of systems and networks alongside specialist providers.
Contribute to business planning and operational improvement initiatives.
Participate in or lead IT and operations projects.
Act as a key point of contact for senior team members and strategic partners.
About You
* Associate degree in Computer Science or similar, with MIS knowledge.
* 5–10 years' experience in IT systems management, administration, support, or project environments.
* Experience in CDS operations or integrated retail/transactional technology environments.
* Strong experience with APIs, barcode systems, cloud platforms, and data integrations.
* Excellent troubleshooting, analytical, and documentation skills.
* Experience configuring cloud systems, networks, POS hardware, scanners, and industrial devices.
* Customer-focused, able to work autonomously or in a decentralised team.
* Desired skills: SQL, Python, data engineering, image recognition, or AI-enabled retail technologies.