Long-term contract with extensions | Hybrid working with an office in ACT only | AGSVA NV1 needed minimum
Your new company
If you're a Salesforce professional who loves solving problems, empowering users, and keeping complex platforms running smoothly, this role puts you right at the centre of a high‑impact digital environment.
You'll join a team that delivers critical business applications used across Australia and internationally. The work is diverse, meaningful, and fast‑paced, supporting everything from operational workflows to high‑priority, time‑sensitive activities. The culture is collaborative, respectful, and built on transparency and trust.
You'll be part of a team that delivers essential digital solutions supporting a wide range of business functions, from crisis response to event management to operational workflows. The environment is dynamic, the work is meaningful, and you'll collaborate with stakeholders across Australia and overseas.
Your new role
* This is a hands‑on support and delivery role where you'll become the go‑to expert for Salesforce users and stakeholders. Your day‑to‑day will include:
* Helping users onboard and get the most out of Salesforce
* Managing data loads, data quality, modelling, and reporting
* Building and maintaining dashboards that give teams the insights they need
* Understanding business workflows and helping streamline them while meeting compliance requirements
* Supporting outreach and engagement capabilities within the platform
* Participating in governance processes to ensure best‑practice design and high‑quality releases
* Providing on‑call support on a rotating roster for priority incidents and critical operational events
* Executing approved data updates in production with strict adherence to governance standards
* Supporting backup, restore, and disaster‑recovery testing
* Troubleshooting incidents, analysing logs, and resolving platform issues
* Acting as the first point of contact for day‑to‑day Salesforce enquiries
* Deploying changes via Azure DevOps and validating releases through PVT
* Working with metadata, Git repositories, and sandbox environments for testing and validation
* This role includes participation in a 24/7 on‑call roster shared across the team.
What you'll need to succeed
* 3+ years supporting Salesforce applications (Level 1 & 2 support)
* Experience working in Agile environments (Kanban or Scrum)
* Experience managing Salesforce Sandbox Refresh cycles
* Familiarity with Salesforce seasonal releases and advising stakeholders on new features
* Understanding of Apex and LWC to support troubleshooting during deployments or incidents
* At least one Salesforce certification:
* Administrator
* App Builder
* Developer
* Strong skills in:
* Data Loader and data management
* Reports and dashboards
* User provisioning, profiles, and permissions
* Flow automation
* Debugging production incidents
* Experience with Service Cloud, Experience Cloud, and Public Sector Solutions
* Excellent communication skills and the ability to provide clear, evidence‑based recommendations
* AGSVA NV1 security clearance minimum
* Ability to work onsite in Canberra three days per week
What you'll get in return
* Impactful Work: Contribute to meaningful projects that make a difference in the federal space.
* Competitive Salary: Enjoy a salary package that reflects your skills and experience.
* Career Growth: Opportunities for professional development and career advancement.
* Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life.
* Supportive Environment: Work within a collaborative and supportive team environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on or email .
If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion about your career.