Job Description
We are seeking a skilled Senior Technical Operations Specialist to play a key role in ensuring the efficient and continuous delivery of services to our stakeholders.
The successful candidate will be responsible for overseeing, monitoring and supporting all aspects of our technical infrastructure, including servers, networks and ICT security. They will also provide guidance and support to their teammates in the effective improvement of services.
Key Responsibilities:
1. Oversee, monitor and support all aspects of the department's technical infrastructure, including servers, networks and ICT security.
2. Provide guidance and support to teammates in the effective improvement of services, including identifying dependencies, incidents and constraints, technology and process improvements.
3. Ensure ongoing service delivery to our users by prioritizing team workflow and managing complex and/or escalated issues.
4. Manage and monitor systems and infrastructure to ensure high performance and availability.
5. Analyze data and statistics for business report development and provide recommendations for continual improvement to service delivery.
6. Establish and maintain relationships with internal stakeholders and external suppliers to ensure ICT components and technical support are available to meet our business needs.
7. Create and maintain technical documentation as required.
Required Skills and Qualifications
* Strong Azure Cloud knowledge, including deployment and management.
* Microsoft Server administration (MCSE desirable).
* Practical knowledge of Microsoft SCCM/Intune and SharePoint.
* Practical understanding of LAN, DHCP and DNS Network.
* ITIL Service Management.
Benefits
* Mid-senior level position with opportunities for growth and development.
* Contract employment type.
* Information Technology job function.
* Government Relations Services industry.
Others
* A National Police Check might be required as part of pre-employment screening.