We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a permanent full-time or part-time basis. We will provide full training, so if you are looking to start your career in customer service, then look no further
We require the successful candidate to be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne.
In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
The core responsibilities include:
1. Receiving inbound calls and email inquiries from Commercial and Residential customers
2. Proactively making outbound calls to existing customers to promote our products and services
3. Resolving customer queries quickly and accurately
4. Scheduling services for residential customers
5. Converting inquiries into sales opportunities
6. Liaising with colleagues
7. Meeting KPI targets
8. Maintaining customer records and ensuring database compliance
The ideal candidate must possess:
1. Experience in customer service or call centre environments (essential)
2. Must be based in Port Melbourne
3. Experience in phone sales and inquiry conversion
4. Excellent verbal and electronic communication skills
5. Ability to work calmly under pressure and multitask
6. Proven problem-solving skills
7. Teamwork skills to support colleagues
8. Professionalism, reliability, and punctuality
9. Availability to work in-office Monday to Friday
Perks and benefits:
1. Strong work-life balance culture
2. Employee Assistance Program (EAP)
3. Discounted pest services
4. Employee referral program
5. Incentive programs and bonuses
About the company:
At Rentokil Initial, we are a global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet.
We operate across various sectors including washrooms, aged care, office plantscaping, and education, making a positive impact for our customers and communities.
In Australia, our brands include Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.
Employee testimonials:
"All of my managers have been encouraging, seeing potential in me." "The teamwork at Rentokil Initial is outstanding." "Our motto is that we are all in this together."
Amanda Haans - Local Service & Sales Manager
"The onboarding and training have been excellent." "There is a strong focus on teamwork, collaboration, support, and communication."
Renay Fagan
"There are many incentives, rewards, and bonuses at Rentokil Initial."
Carly Shreeve
"I am proud to work here and have enjoyed my 11 years with Rentokil Initial."
Sierra Warrington
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