Join the Customer Care Coordinator – Walkerville role at Bloom Hearing Specialists ANZ .
Location
Walkerville Clinic
Hours
Wednesday to Friday, 9 am to 5 pm
Role Overview
As a Customer Care Coordinator, you will engage with customers via phone, email, and in‑person interactions, provide tailored product information, schedule appointments, guide them through hearing devices and accessories, resolve concerns, support local marketing efforts, and perform minor hearing aid repairs with training provided.
Responsibilities
* Engage with customers through phone, email, and in‑person interactions, answering inquiries and providing tailored product information.
* Schedule appointments for hearing assessments and consultations with our expert audiologists.
* Guide customers through our innovative range of hearing devices and accessories.
* Resolve concerns efficiently to ensure every interaction leaves a positive and lasting impression.
* Contribute to local marketing efforts to promote our clinic and its services.
* Perform minor hearing aid repairs (training provided).
Qualifications and Experience
* 2+ years of experience delivering customer service in retail or allied health environments.
* Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
* Attention to detail with a solid administrative background and a collaborative spirit.
* A positive, team‑oriented attitude with the ability to work independently when needed.
Requirement
Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.
Benefits
* A competitive remuneration package
* Ongoing training and continuing professional development to support your career growth and opportunities.
* Clinic incentives available throughout the year
* Paid parental leave
* Hearing aid benefits available to employees, family and friends
* Access to employee assistance program (EAP) at no cost
* Industry‑high NPS score with customer‑centric care at the forefront of everything we do.
Equal‑Opportunity Employer Statement
WS Audiology is an equal‑opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.
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