Restaurants & Bars Supervisor - InterContinental Hayman Great Barrier Reef
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: IC - Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
About the Role
Under the general direction of the Venue Manager, within IHG policies and procedures, you will ensure smooth shift operations, deliver customer‐focused service, supervise staff, lead guest experience, and coordinate with other hotel departments.
Responsibilities
* Deliver warm, memorable guest service and recognize IHG Rewards Club members.
* Act as a trusted point of contact for guests, resolving issues and providing local information.
* Adhere to policies on presentation, grooming and punctuality.
* Develop and maintain cohesive working relationships with team and hotel staff.
* Work flexible roster as required.
* Participate in departmental budget preparation and meet financial targets.
Qualifications
* Experience supervising hospitality staff.
* Strong customer‐service orientation and communication skills.
* Ability to work in shift environments and a flexible roster.
* Knowledge of budgeting and financial targets desirable.
Benefits
* Staff facilities including accommodation, pool, beach, gyms, bar, diner, laundry, boutique shop.
* Colleague event calendar with recreational activities.
* Career development opportunities including onsite trainers and IHG online courses.
* Access to IHG's global talent program.
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