The Service Centre Operations team within the Department of Customer Services, Open Data and Small and Family Business delivers frontline customer services across multiple channels, face-to-face, online, and by phone, providing essential government services such as driver licensing and vehicle registration to Queenslanders. As a key team member, you will ensure a seamless customer experience across the SEQ North network by maintaining service standards, leading and supporting staff, advocating for customers, and driving continuous improvement through innovation and a strong commitment to public service values. As the Manager (Customer Service Centre), you will: * Oversee and manage day-to-day operations of designated centres, monitoring performance and implementing improvements. * Deliver quality customer service and resolve complex issues promptly and professionally. * Develop strategic, business, and financial plans to ensure efficient service delivery within budget. * Provide expert advice on policy and procedures to maintain consistency and compliance. * Promote and uphold HR practices, including equity, safety, diversity, and performance management. * Lead and develop teams, ensuring capability building and a culture of inclusion and respect. * Undertake additional tasks and responsibilities as directed by the Manager (Client Service Delivery). To thrive in this role, you will need to demonstrate the following: * Demonstrated leadership in managing multi-site operations within a customer service environment. * Ability to lead teams through change and drive initiatives with confidence. * Strong skills in motivating and developing high-performing teams. * Excellent communication and interpersonal skills for policy interpretation and stakeholder engagement. * A flexible and proactive approach, with a commitment to continuous improvement. * Proven ability in strategic, financial, and business planning with accountability for governance outcomes. Applications to remain current for 12 months.