At Optus, we don't sit back and let the future happen to us - we're out there crafting it. Our diverse team's varied backgrounds and experiences drive innovation and customer connections.
Sales Support Strategy
* Develop and implement a scalable sales support strategy that fosters seamless integration and efficient processes.
* Coordinate the customer assistance function to ensure a consistent customer journey.
MNS Quoting & Operations Team Leadership
* Lead the team in driving automation, standardisation, and process excellence across ICT support functions.
* Reduce manual effort and increase service reliability through data analysis and informed decision-making.
Offshore Operating Model Development
* Oversee capability planning, performance management, and execution to deliver high-impact initiatives.
* Act as business owner for operational tools, championing AI and automation to drive business success.
Strategic Collaboration
* Collaborate with cross-functional teams on high-impact projects to drive business outcomes.
* Use data analysis and informed decision-making to drive business growth and improvement.
Requirements and Qualifications
* Proven experience in leading sales support teams and developing strategic plans.
* Strong operational management skills, including project coordination and execution.
* Ambitious approach and passion for improving and innovating.
Competitive leave package, including 2 'Connected Leave' days and up to 16 weeks of carer-neutral paid parental leave.
Access to online learning resources, colleague-led volunteer groups, and vibrant campus life.