Guest Service Agent - Rydges Sydney Airport
Rydges Sydney Airport, 8 Arrival Court, Sydney International Airport, New South Wales, Australia
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well‐earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
Key Responsibilities
* Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
* Manage guest arrivals and departures efficiently, including accurate check‐in/check‐out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
* Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
* Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
* Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
Qualifications
* 1+ years of experience as a GSA in a hotel or similar role.
* Proven ability to deliver warm, professional, and efficient guest service
* Strong communication skills and attention to detail.
* Experience in front office operations including check‐in/out and handling guest accounts.
* Ability to build strong relationships with other departments in the hotel
* The ability to deal with multiple requests at once and maintain a high level of service.
* Familiarity with reservation systems and booking procedures.
Benefits
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
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