The Software Consultant
is a technical role within Software Service. This role understands protein processing, reviews technical requirements and deliver a JBT Marel Software solutions. This role also delivers on-site technical services, proprietary software upgrades and remote support for customers.
A person in this role can configure the JBT Marel software platform to achieve customer requirements or resolve issues. This entails gathering requirements or fault information through communications with all levels of business, running workshops with customers, designing documented process descriptions, conveying decisions and documenting end‐to‐end systems based on standard solutions.
Implementation of JBT Marel Software in projects involves configuration tasks related to processing equipment, factory operation, data capture, reports, scripts, integration with other systems, as well as technical issue analysis and resolution.
Main Tasks
There are two main objectives of this role: deliver excellent software services to support our customers in day‐to‐day operation, and deliver device installation and software implementation projects to meet JBT Marel's customer requirements.
Software Services
* Provide remote delivery of services to customers for running JBT Marel Software systems, including modifications and maintenance.
* Provide on‐site delivery of JBT Marel Software upgrades and go‐live production support.
* Provide user training for customers and internal sharing of knowledge for JBT Marel employees.
* Create knowledge base articles both for new configurations and for solving known issues.
* Provide services to fulfil scheduled Service Level Agreement contracted tasks.
* Configuration of JBT Marel Software as and when applicable.
Device installation and Software Implementation
* Technical configuration and deployment of JBT Marel Software in level 1 and 2 projects according to documented designs.
* Participate in specification workshops with customers and handle technical conversations with customers IT teams.
* Document technical specifications for customer systems.
* Support review processes. Review and validate requirements to avoid implementation issues.
* Provide price estimates with manager support for Level 1 modifications.
* Build interfaces between JBT Marel Software and third‐party or embedded software.
* Provide input for JBT Marel Software development processes and support improvement delivery.
* Report project issues to Project Manager and take control in supporting the solution.
Skills And Abilities
The position demands an individual who is ambitious and proactive with good communication skills, is organized and able to work under pressure, has good language and presentation skills, and is a problem solver with an analytical mindset. The position requires an individual that can work independently as well as within teams when required.
Technical
* Tertiary qualifications in IT (depending on the course and further experience).
* Good knowledge of Windows operating systems on PCs and servers.
* Knowledge of Python (C#, Java would be a plus).
* MS SQL Database knowledge and 3 or more years of experience with SQL.
* Ability to troubleshoot network problems including TCP/IP, Ethernet, cabling, switches.
* Understanding of XML, XSLT and XSD.
* Ability to document and explain technical concepts.
* Knowledge of integration techniques; file formats, messaging, etc.
* Familiar with remote access‐related hardware/software utilities/service products.
* Experience with label designing, 1D and 2D barcodes, GS1 standards.
* Experience configuring and deploying Marel Software or similar software.
Communication
* Ability to build relationships with customers and co‐workers, and work well within a team.
* Good English skills, both written and verbal.
* Excellent communication skills.
* Support in managing the customer change process when adapting to best practices.
* Ability to train others.
Business Skills
* Experience of providing excellent customer service.
* Ability to troubleshoot and solve complex problems.
* Ability to apply software testing methods, tools, and techniques.
* Production process knowledge within the food industry.
* Strategic thinking, ability to turn concepts into solutions and running systems.
* Experience in a Service Desk or Call Centre environment is a plus.
* Experience and comfort working in a multi‐cultural, multi‐discipline organization is an advantage.
* Ability to travel domestically and internationally (up to 30%).
Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time.
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