Senior ServiceNow Developer, Capability Delivery - Executive Level 1
Senior ServiceNow Developer, Capability Delivery - Executive Level 1 role at Attorney-General's Department
We're seeking an experienced ServiceNow developer to lead design, development, and maintenance of ServiceNow applications and platform components that support business processes. This role works closely with stakeholders to understand requirements, deliver solutions, and provide a secure ServiceNow platform aligned with organisational objectives.
Responsibilities
Lead development, configuration across ServiceNow modules, workflows, and integrations, including App Engine.
Configure core ServiceNow modules such as Customer Service Management (CSM), IT Service Management (ITSM), and Human Resources Service Delivery (HRSD) to meet organisational needs.
Develop and customise workflows, business rules, scripts, and UI components.
Integrate ServiceNow with other systems using APIs and web services, including integrations not available via Integration Hub.
Conduct code reviews and drive continuous improvement in development best practice.
Collaborate with business analysts, project managers, and end users to gather and clarify requirements.
Collaborate on solution design and lead clear explanations of solution options and implications.
Provide technical support, troubleshooting and root cause analysis.
Accurately document configurations, customisations and processes.
Ensure compliance with policies, security standards and best practice.
Support upgrades and testing.
Share expertise within the Developer Centre of Excellence.
Manage workload, priorities and delivery timeline.
Provide training and mentorship to team members.
Qualifications
Hands-on development and configuration expertise in ServiceNow.
Strong knowledge of modules, scripting (including JavaScript), and workflow automation.
Experience in code reviews and configuring a range of ServiceNow modules.
Collaborative work and clear, accessible communication with technical and non-technical stakeholders.
Commitment to continuous learning and staying informed on current ServiceNow capabilities.
Knowledge sharing and promotion to build collective capability.
Strong leadership and commitment to guide and mentor others.
Relevant ServiceNow certifications.
Experience in government or large enterprise environment.
Employment Opportunity
Join us to design and maintain ServiceNow solutions that support the Attorney-General's Department's objectives.
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