Why Join Us?Great salary: $80,028 – $86,614 + super (negotiable)Transitional housing (subject to availability)Health perks: Private health discounts, gym membershipsFlexible work options to suit your lifestyleCareer development: Ongoing training and clear progressionSalary packaging & co-matching superSupportive team culture in a close-knit, impactful organisation
Your New RoleWe're seeking an IT Service Delivery Officer to keep our digital systems running smoothly and support a broad range of users across the City of Kalgoorlie-Boulder.
You'll deliver first- and second-level support, manage assets, and contribute to tech upgrades and system improvements.
Key responsibilities include:
Handling ICT service requests and incidentsManaging service performance to meet SLAsSupporting tech upgrades and deploymentsMaintaining IT asset records and documentationEnsuring compliance with ICT security policiesProviding end-user training and troubleshooting support
What You'll BringTertiary IT qualification or 2+ years in IT support/deliverySkills in Microsoft 365, Azure AD, Teams, SharePoint, IntuneKnowledge of networking, desktop/mobile environmentsFamiliarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL)Strong communication and problem-solving abilitiesA collaborative, user-first mindsetMust-have:
WA 'C' Class Driver's Licence
Satisfactory National Police Clearance
Ready to join a vibrant team making a real community impact?Click "Apply Now" to start your next career chapter with the City of Kalgoorlie-Boulder.
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