**Job Title:** Customer Service Representative
Customer Service Job in Gosford
We are seeking a highly skilled and professional Customer Service Representative to join our team in Gosford. As the first point of contact for customers seeking assistance with government services, you will provide top-notch support by resolving inquiries efficiently and delivering accurate information across a wide range of services.
* Main Responsibilities:
* Provide clear and accurate information on government services, including information on Road Licensing/Fines.
* Respond to customer inquiries across multiple channels (phone and email) with professionalism, courtesy, and accuracy.
* Resolve customer issues and complaints efficiently, escalating matters to the appropriate team or department when necessary.
* Maintain up-to-date knowledge of government policies, procedures, and services to deliver informed support.
Key Skills and Qualifications:
* Familiarity with government services and policies.
* Excellent communication and problem-solving skills.
* Able to work effectively in a fast-paced environment.
* High level of accuracy and attention to detail.
Benefits of Working with Us:
* Opportunity to work in a dynamic and supportive team environment.
* Chance to develop your skills and expertise in customer service.
* Ongoing training and development opportunities.