Join to apply for the Telephone Sales Representative role at HCF Australia3 weeks ago Be among the first 25 applicantsJoin to apply for the Telephone Sales Representative role at HCF AustraliaAs a Telephone Sales Representative, you will be the voice of the HCF Group, handling inbound calls from non-members in response to promotional campaigns or member needs.Your responsibilities will include:Handling new member enquiries and membership applications.Providing clear, non-technical answers to enquiries.Maintaining confidentiality and accuracy of member information.Adhering to call quality standards and delivering First Call Resolution (FCR).Verifying member identity and complying with ACCC requirements.Analyzing individual reporting on campaign progress and results with the Sales Team Leader.Establishing action plans to increase conversion rates.This is a full-time, 12 month contract based in Parramatta, with a scheduled 37.5 weekly hours.About You:We are looking for someone who is dedicated to delivering a high level of service in all interactions with HCF Group members and staff.The ideal candidate will:Have excellent communication skills and a friendly, professional demeanor.Be able to handle calls efficiently and effectively, providing accurate information.Be committed to maintaining confidentiality and accuracy of member information.Be able to analyze and report on campaign progress and results.Be proactive in establishing action plans to improve conversion rates.If you are passionate about customer service and sales, and want to be part of a dynamic team, we would love to hear from you!About HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.Purpose-driven passionWe're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.Wellness and work-life balanceWe'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* 50% subsidy on HCF hospital and/or extras cover* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.Collaboration and inclusivityWe embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.Continuous learning and growthWe believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.Next stepsIf you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition - peopleservices@hcf.com.au to discuss.We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionIndustriesInsuranceReferrals increase your chances of interviewing at HCF Australia by 2xSign in to set job alerts for “Telesales Representative” roles.Sydney, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoCustomer Service Representative Fraud - ScamsSydney, New South Wales, Australia 6 days agoArtarmon, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoRetention and Renewals Consultant (Insurance)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 23 hours agoAdministration Bookings Officer - CardiologyRandwick, New South Wales, Australia 6 hours agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60.00-A$65.00 3 weeks agoSydney, New South Wales, Australia 6 days agoNorth Sydney, New South Wales, Australia 2 weeks agoBeacon Hill, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 3 weeks agoArndell Park, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Service - Call Centre (English Speaking)Sydney, New South Wales, Australia 5 days agoCustomer Service All Rounder Blacktown NSW 2148Blacktown, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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